Home ::  faq
  • Q: What payment methods do you accept?

    A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through payment gateway. It is a safe and easy way to pay.

    Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company therefore unfortunately attempts to have footwear shipped to an address that is not on file with your credit card company will result in a declined transaction.

  • Q: What is the return policy?

    We provide 100% satisfaction gurantee.Just enjoy your shopping!

    For Returns:

    Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 15% restocking fee.

    For Exchanges:

    We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received.

    Important Notice:

    1. Although we provide 100% satisfaction gurantee, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.

    2. Please contact our customer service first to obtain the return address.

  • Q: Do you also do wholesale or sell in bulk?

    A: Yes we can offer wholesale and bulk purchasing of our product. However, please be advised that due to the nature of our ecommerce store we cannot guarantee wholesale offerings on all the styles 100% of the time. It is our commitment to work hard to satisfy all customers` needs for all products and quantities if and when available. For more information and enquiries please contact us with our online contact form found on our contact us page.

  • Q: Why are shoes on your website much cheaper than other websites?

    A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing profits to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else. Also, as we are an e-store, we can keep our prices to a minimum due to low overhead costs thus passing on the savings to our growing dedicated customer base.

  • Q: How can I track my order?

    A: We will send you the track information and track website. You can check the shipping status in anytime you want to. We are available for customer communication at all times during and after your purchase to provide peace of mind and satisfaction of the product purchased.

  • Q: If there is any SALES PROMOTION?

    A: Yes, we offer 5 x $5 coupons per pair of shoes when you place your first order from our website. Each of these coupons can be used for 1:1 i.e. 1 coupon per new order of 1 pair of shoes, up to 5 pairs of shoes can be purchased on your next order. These coupons can be transferred to a friend or another person wishing to purchase from us.